We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at contebyoksana@yahoo.com. Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS]

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at contebyoksana@yahoo.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at contebyoksana@yahoo.com. 

 

New policy updated on Nov. 11, 2026

Return & Refund Policy

ConteByOksana.com

At ConteByOksana, customer satisfaction is important to us. We carefully inspect and package our products to ensure that you receive high-quality hosiery.

Please review our return and refund policy before making a purchase.

30-Day Return Policy

We offer a 30-day return policy. You have 30 days from the date your order is delivered to request a return.

To be eligible for a return, your item must meet the following conditions:

• Unworn and unused.

• In its original, unopened packaging.

• With all original tags and labels attached.

• In the same condition as when you received it.

• Accompanied by proof of purchase or an order number.

All returns must be approved before items are shipped back to us.

Hosiery Return Restrictions

For hygiene and product quality reasons, tights, pantyhose, stockings, and other hosiery products are eligible for return only if they are unused, unworn, and in their original, unopened packaging.

We cannot accept returns of hosiery that has been worn, tried on, washed, damaged after delivery, or removed from its sealed packaging, except where required by applicable law or when the product is defective or incorrect.

How to Request a Return

To request a return, please contact us at:

Email: contebyoksana@yahoo.com

Include the following information:

• Your order number.

• The name of the item or items you wish to return.

• The reason for your return.

• Photos if the item is damaged, defective, or incorrect.

Once your return request has been reviewed and approved, we will provide return shipping instructions and a return shipping label.

Please do not send items back without prior return authorization. Unauthorized returns may not be accepted.

Return Shipping Costs

Customer-Initiated Returns

If you wish to return an item because you changed your mind, ordered the wrong size or color, or no longer need the product, you are responsible for the return shipping cost.

If we provide a prepaid return shipping label, the cost of the label will be deducted from your refund. We will inform you of this cost before you agree to the return.

Damaged, Defective, or Incorrect Items

If you receive an incorrect, damaged, or defective product, please contact us as soon as possible.

If we confirm that the item was incorrect, damaged upon delivery, or defective, we will cover the reasonable return shipping cost when a return is required.

Damaged or Incorrect Orders

Please inspect your order upon delivery.

If you receive an incorrect, damaged, or defective item, contact us at contebyoksana@yahoo.com with your order number and clear photographs of the issue.

We will review your request and work with you to provide an appropriate resolution, such as a replacement or refund.

Non-Returnable Items

The following items are not eligible for standard returns:

• Hosiery that has been worn, tried on, or washed.

• Hosiery removed from its original sealed packaging.

• Items without original tags or packaging.

• Items damaged through improper use or handling.

• Final-sale or clearance items clearly identified as non-returnable before purchase.

• Gift cards.

These restrictions do not limit any rights you may have under applicable consumer protection laws, including rights relating to defective or incorrectly supplied products.

Exchanges

We do not offer direct exchanges.

If you would like a different size, color, or style, please request a return for the original eligible item and place a new order.

The original return must meet our return eligibility requirements.

Refunds

Once we receive your returned merchandise, we will inspect it and notify you whether your refund has been approved.

If approved:

• Your refund will be issued to your original payment method.

• Refunds will generally be processed within 10 business days after approval.

• Your bank or credit card provider may require additional time to post the refund.

• Any applicable return shipping label cost will be deducted from your refund if previously disclosed and agreed upon.

If more than 15 business days have passed since your refund was approved, please contact us at contebyoksana@yahoo.com.

Original Shipping Charges

Original shipping charges are generally non-refundable for customer-initiated returns, except where required by law.

If your order qualified for free shipping, the original shipping cost will not automatically be deducted from your refund.

Partial Returns

If your order contains multiple items, you may request a return for individual eligible items without returning the entire order.

Refunds will be calculated based on the amount paid for the returned items, subject to applicable discounts and return shipping charges.

Contact Us

If you have any questions about returns, exchanges, or refunds, please contact:

ConteByOksana Customer Support

Email: contebyoksana@yahoo.com

Website: www.ConteByOksana.com

We appreciate your business and thank you for shopping with ConteByOksana!